Shipping & FAQ
We endeavour to dispatch your order within 24 hours, if ordered on the weekend, we'll get your order out on Monday.Contact Our Store
$10 FLAT RATE AUSTRALIA WIDE (excludes bikes & heavy items - see bike delivery options below)
We do not ship to P.O boxes.
Please call us after if you have any special delivery instructions.
We endeavour to dispatch your order within 24 hours. If ordered on the weekend, we’ll get your order out on Monday. Once dispatched, the timeframe in which your order will arrive is determined by the shipping company. Please refer to your tracking information for more accurate timing.
Yes we do - 2 options.
Each brand will vary for delivery options. See individual bike product page for options on that bike.
1. Ship to home ($150)
Get your new bike delivered in a box. ATTENTION: Whilst minimal assembly is required, basic mechanical skills and proper tools are a must. If your order includes additional items, they may arrive separately from the bike. We highly recommend taking your bike to a local bicycle mechanic if you are in any doubt when attempting assembly. If you decide to take your bike to a 3rd party for assembly or check over of your own work, additional fees will apply and these are at your own expense. If any damage is evident to the box when it arrives please take photos and contact us prior to attempting assembly.
2. Drift Bikes Delivery ($150 - within 50km of store)
Get your new bike hand-delivered to your shipping address by a Drift Bikes expert, professionally built and set up just for you. Your bike will be professionally assembled by Drift Bikes mechanics and hand-delivered to your home address. Our team will contact you when your bike is built and ready for delivery. If your order includes additional items, they will be delivered with your bike.
3. Pickup in-store (free)
Pick your new bike at Drift Bikes Kotara. All bikes are professionally built and set up just for you. Please note, some bikes are still in boxes and can take up to 10 working days to assemble.
When your order has been shipped you will receive an automated email confirmation containing your Shipping or Tracking number.
For Australia Post tracking numbers please follow the link below to track your parcel
Track Aus Post Parcels
For TNT Courier Service Tracking number please follow the link below to track your parcel
Track TNT Parcels
For Couriers Please Tracking number please follow the link below to track your parcel
Track Couriers Please Parcels
For Fastway Tracking (now called Aramex) please follow the link below to track your parcel
Track Fastway (Aramex) Parcels
We ship all products Australia wide! Rates on Bikes & other heavy items may apply to various states.
At this stage we only ship within Australia. It is possible to send items to a freight forwarding company in Australia and then have items sent overseas. This requires the organisation of the customer.
You can choose to pick up your purchase in-store. Please choose this option at the checkout instead of postage. Your item will be put behind the counter ready for collection once the sale is finalised online.
Please provide the following when collecting your order (Proof of purchase): your order confirmation, Valid physical photo ID: Current driver's licence or passport.
Collection point during business hours:
1/58 Northcott Drive,
Kotara NSW 2289
(02) 4924 2600
Yes, you can nominate someone to collect the goods on your behalf when placing your order.
To nominate someone else to pick up your order just add their First name, Last name and Mobile number to the ‘special instructions/order notes’ section during the checkout process so that their name appears on the order when it's being prepared for collection. We’ll send the ‘Ready for collection’ email to the email entered.
What they need to bring when collecting
- The order number: This will be in your order confirmation email.
- Valid physical photo ID: For the nominated pickup person (current, driver's license or passport.
Our online stock is linked to our inventory so what you see online is in stock.
While we try to keep our inventory as accurate as possible, there will sometimes be errors in the system. In this instance, we will notify you as soon as possible and process a refund on the same day.
Full priced items - eligible for exchange or online store credit
Promotion/sale items - final sale and not eligible for return or exchange
If you are not entirely satisfied with your purchase, we're here to help! We don’t refund on change of mind purchases, however we do exchange full priced items within 14 days of the order date.
Please contact us at (02) 4924 2600 or firstname.lastname@example.org with any issues that may arise with your online order.
Conditions of Return/Exchange
Promotional or sale items are not eligible for return/exchange. Returned items must be unused and in their original condition with all tags attached. The returned item must be in the original packaging (e.g. shoe box).The receipt or proof of purchase must be included with the return. The customer must cover the cost of the return postage for the item (unless deemed faulty by our team). If exchanging an item, the customer must cover the cost of the new item being posted. An invoice for the postage will be sent prior to the new item being sent out.
If you aren’t happy with your purchase, make sure you have read our conditions of return then follow the steps below:
Email us at email@example.com with your order number and a note explaining whether you require an exchange or credit note. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel or bubble wrap for protection or the return may be refused.
Post your return to:
ATT: Online Exchanges
1/58 Northcott Drive
Kotara NSW 2289
(02) 4924 2600
We are so sorry if you receive a product that is faulty or incorrect. If this happens, please follow the below so that we can sort the issue out as quickly as possible for you!
Email us at firstname.lastname@example.org with your order number, a brief description of the fault/incorrect item along with a photo of item. Once we receive your email we’ll let you know the instructions for sending back the item. On receipt of the item, we’ll inspect it and provide you with an update. If your return is approved, we’ll initiate a refund to your credit card (or original payment method). The time that it takes for the credit to process will depend on your cards issuer's policies
Free postage to anywhere in Australia and delivery within 7 business days.
3 years from the date of purchase.