Every bike presents differently from the next and our General Service and Assessment provides a baseline service to work from.

Drift Bikes Workshop prides
itself on being able to diagnose everything you need to know about your bikes current condition.

We provide you with a comprehensive quotation on your bikes needs and will discuss this with you prior to commencing a General Service.

We respect that everyone has a budget and will take the time to explain what needs to be done whilst working with you to tailor the service to your budget as best
we can.

Our promise is that no work will take place without your consent.

We service all makes and models that are supported by an Australian Distributor. 

Don’t sweat the small stuff! If it’s on this list, we can have you going without the need to make a service booking.

For customers local to Drift Bikes Kotara simply drop in to the workshop Monday to Friday or you can leave your bike at the Kotara retail store on weekends.

For customers local to Drift Bikes Metro simply call in with your bike.

These repairs below do not require a booking so come on down!

- Tyre/ tube installation
- Tubeless install/ top up
- Firmware update
- Gear tune/ hanger replacement
- Comprehensive Checkover within 30 days of purchase
- One off parts install such as handlebars/saddles/pedals

No, you can bring your bike in to Drift Bikes Workshop. However, booking your bike in secures your place in the queue and indicates a foreseeable timeframe for us to complete your repair. 

In this case we would absorb the $70 paid when making your online booking whilst still providing you with the comprehensive quotation for your bikes needs.

We service all bicycle related parts including suspension, wheels, dropper posts and more. Call or email the workshop with what you need and we can book you in over the phone.

Yes, provided the parts are compatible with your bike and comply with Australian Standards.

By making a General Service & Assessment booking here your bike will be assessed on the day of your booking. You will receive a comprehensive quotation within 2-3 business days of your booking date. Provided all parts are available and no offsite servicing is required we will complete your repair/service within two business days from when we receive your confirmation to proceed. Where parts or off site servicing is required we will aim to complete your repair withing 2 business days from when parts are received.

Ideally the day before your booking date although we can accept bikes up to 10am the day of your booking. Running late? Just call us and we will work it out.

If you purchased the bike (or part) from Drift Bikes, then no. All warranty claims for are treated with priority. Please drop your bike off to workshop and allow 3 working days for an update.

If you didn’t purchase the bike (or part that is fitted to the bike) from Drift Bikes, you will need to make a booking and provide your proof of purchase when dropping off the bike. 

If you have purchased the bike (or part) from Drift Bikes there are no upfront costs to lodging a claim provided the item is within its warranty period. There may be costs involved if your claim is rejected and you wish us to resolve it however, in the event of this occurring, we would still quote you prior to proceeding with any work. 

If you haven’t purchased the bike (or part) from Drift Bikes, your warranty claim is treated the same as a repair booking. Our cost to pursue a warranty claim is $50. This covers our time to communicate with the supplier to reach an outcome. There may be additional costs depending on the outcome of your claim however, in the event of this occurring, we would still quote you prior to proceeding with any work.

It is the supplier that determines the outcome of a warranty claim. We pursue all warranty claims by answering the questions asked by the supplier. We act as an intermediary with our key intention being to get you back on your bike as quickly as possible by working with the support given to us by the supplier.

Yes. We provide all customers with a free General Service & Assessment when purchasing
a bike valued at over $500.

Simply present your bike to Drift Bikes Workshop within 6 months of purchase with no booking required. This service is valued at
$140.

An absolute minimum would be annually. Regular riding of 2 hours or more per week we would recommend booking your bike in every 3-4 months. A regular service plan more often than not costs less than an annual overhaul and spreads the expense out.

We strongly recommend booking your bike in whenever you feel it is doing something irregular or making abnormal noises. Often a very simple adjustment can alleviate the need for an expensive repair if left unattended. 

Yes. Please contact us via phone or email to arrange.