What are we looking for?
The right candidate will manage the companies extensive bicycle fleet. The fleet is made up of primarily electric bikes and consists of over 25 units available for hire/demo at any one time.
You will be required to handle the following:
• Purchasing of equipment to maintain the hire fleet.
• Perform scheduled maintenance on all hire bikes
• Coordinate customer facing scheduling using our online booking platform
You will need to have 5+ years experience in bicycle repairs and maintenance with deep knowledge in diagnosis and suspension servicing. With this background and a passion for customer service, you will partner with our Workshop Manager to ensure that the needs of our customers are met and safety and service levels are always adhered to.
On the job training is provided for our booking platform only. Without the necessary 5+ years experience in bicycle repairs and proven knowledge of suspension servicing you will not be eligible for this position. Ideally we are looking for someone who has operated a bicycle workshop that can essentially take over the management of our hire fleet without hesitation.
The full time position will be Monday to Friday with a Salary Range starting from $75,000
To find out more about the position and the skills/experience required, read the Position Description attached. For any further information please email robbie@driftbikes.com.au
MAIN DUTIES/RESPONSIBILITIES:
- Managing the hire fleet, including the purchase, storage and maintenance of hire bikes and accessories (bike racks, children’s strollers, electronics, batteries (e-bikes))
- Ensuring that service records and maintenance schedules are completed and followed for all hire bikes and accessories
- Working efficiently on building new hire bikes and the service/repair of existing hire bikes
- Setting up of hire equipment for customers
- Managing the booking process from end to end with customers including, queries or complaints, check in/check out, appropriate bike/accessories set-up, terms & conditions and insurance
- Liaising with the Retail Manager in relation to scheduled bookings during workshop closure times
- Uploading of hire items to the website
- Liaising with internal marketing to increase awareness of the hire fleet
- Maintaining and updating processes and procedures related to the hire equipment
- Prioritising work flows and working to set deadlines to keep the highest possible availability
- Maintaining a clean and safe environment in the workshop
- Providing effective and efficient customer service, ensuring up to date product knowledge is maintained
- Maintaining knowledge of workshop procedures
- Maintaining customer records
- Supervisory assistance to the Workshop Manager, including supervising more junior employees as required
- Maintaining security and practicing loss prevention strategies, ensuring appropriate procedures are followed to minimise risk
- Replenishing stock service items in the workshop for the maintenance of the hire fleet in consultation with the Buyer
- Abiding by workplace health and safety procedures and policies
- Other tasks as directed
SKILLS & EXPERIENCE
Qualifications:
- Certificate III in Bicycle Workshop Operations or equivalent (desirable)
- Suspension Servicing accreditation or demonstrate clear understanding
- Drivers License
Experience:
- 5+ years’ experience in bicycle repairs and maintenance
Skills:
- Intermediate computer skills with knowledge of POS systems
- Excellent communication and customer service skills
- Ability to supervise staff and provide support/direction to team members
- Organisation and scheduling skills are a must.
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- Do you have customer service experience?